Why does a PayPal payment fail with the message «Payment Gateway is unreachable at the moment»?

dmitry_fedyuk · February 7, 2016, 12:36am

magento/magento2/blob/6ce74b2/app/code/Magento/Paypal/Model/Payflowpro.php#L576-L586


public function postRequest(DataObject $request, ConfigInterface $config)
{
    try {
        return $this->gateway->postRequest($request, $config);
    } catch (\Zend_Http_Client_Exception $e) {
        throw new LocalizedException(
            __('Payment Gateway is unreachable at the moment. Please use another payment option.'),
            $e
        );
    }
}

github.com

magento/magento2/blob/6ce74b2/app/code/Magento/Paypal/Model/Api/Nvp.php#L1211-L1223


// handle transport error
if ($http->getErrno()) {
    $this->_logger->critical(
        new \Exception(
            sprintf('PayPal NVP CURL connection error #%s: %s', $http->getErrno(), $http->getError())
        )
    );
    $http->close();


    throw new \Magento\Framework\Exception\LocalizedException(
        __('Payment Gateway is unreachable at the moment. Please use another payment option.')
    );
}

As you can see, an internal exception is logged, you can find it in the var/log/exception.log file.

dmitry_fedyuk · February 7, 2016, 5:18am

See also:

Why does a PayPal payment fail with the message «SSL certificate problem: unable to get local issuer certificate»?

Raham_Solutions · October 8, 2016, 3:04pm

Enable SSL verification at payment settings. Same issue was cleared for me after this

Marcio_Shimoda · November 24, 2016, 12:57am

I’ve stuck here with the same problem. I change de SSL configuration bu stil not working.

dmitry_fedyuk · November 24, 2016, 4:42am

Read carefully the last sentence of the first post.

Marcio_Shimoda · November 24, 2016, 10:52pm

About getting the exception log? I did. And even disabling the Enable SSL verification option it does not works. Any clue?

dmitry_fedyuk · November 25, 2016, 12:46am

Publish here the error message from the exception log.