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Refunds are bad: Omise will charge you 3.65% + VAT for a refund.
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You can avoid refunds by using the «Authorize» payment action instead of «Capture»: see it in my previous videos.
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But sometimes refunds are happen even if you preauthorize your transactions and carefully review them before capturing.
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In the previos videos I have shown how to make the full refund for an order (from the both Magento and Omise sides).
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In this video I will show how to make a partial refund and multiple refunds from the Magento side.
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You can do it from the Omise side too, it will be shown in the next video.
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So, let’s place a test order with 3 products. I will then refund them one-by-one.
0:00:18
For the simplicity, the extension is set up to auto capture the payments (without the preauthorization stage).
0:00:25
The order is placed, and the payment amount is captured from the customer’s bank card.
0:00:28
The customer can see the order and its invoice on his account page.
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Let’s review the order in the Magento 2 backend.
0:00:53
Let’s review the payment (charge) in the Omise dashboard.
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The charge is in the «Successful» state, and it is captured.
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Let’s continue to review the order in the Magento backend.
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An invoice has been created, and it has the «Paid» status.
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There are 2 transaction entries: for an initial charge API request, and for a 3D secure confirmation event.
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The initial charge API request.
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The 3D secure confirmation event.
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There are 2 ways to refund a payment: from the Magento backend and from the Omise dashboard. Let’s check the first way.
0:01:24
To refund a payment from the Magento 2 backend, you need to open its invoice and create a credit memo for it.
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You can choose the items you want to refund.
0:01:41
I will refund a single item. So it will be a partial refund.
0:01:48
You can also refund the shipping cost.
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Then you can adjust the total refund amount using the «Adjustment Refund» (to refund more) and «Adjustment Fee» (to refund less) fields.
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Then you press the «Refund» button, an API request is made to Omise.
Also, Magento updates all the sales documents for the order.
0:01:59
The refund is made. Let’s check the order.
0:02:14
Then, let’s check the payment (charge) in the Omise dashboard.
0:02:20
The Omise dashboard shows that the charge is partially refunded.
0:02:31
Let’s continue to review the order on the Magento side.
0:02:35
Let’s check the order in the customer’s frontend account.
0:02:39
The «Refunds» tab has been added. It lists the refunded items.
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The «Items Ordered» tab lists all the items, and it marks the refunded ones.
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Let’s check the «Credit Memo» document in the Magento backend.
0:02:59
It has the «Refunded» status.
Due to a Magento 2 core bug, the grid wrongly denominates the base currency.
0:03:02
Let’s make the second refund.
0:03:10
The «Items to Refund» table shows only the eligible to refund items.
It does not show the already refunded items.
0:03:14
I will refund a single item.
So it is another partial refund.
0:03:35
The refund is made. Let’s check the order.
0:03:51
Then, let’s check the payment (charge) in the Omise dashboard.
0:03:57
The refunded amount is increased.
0:04:01
The «Refunds» block lists both the refund API requests.
0:04:03
Let’s check the order in the customer’s frontend account.
0:04:08
The «Refunds» tab lists the both refunds.
0:04:19
The «Items Ordered» tab lists all the items, and it marks the refunded ones.
0:04:28
Let’s check the «Credit Memo» documents in the Magento backend.
0:04:32
There are two there.
Due to the a Magento 2 core bug, the grid wrongly denominates the base currency.