CAPTIONS:
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Refunds are bad: Omise will charge you 3.65% + VAT for a refund.
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You can avoid refunds by using the «Authorize» payment action instead of «Capture»: see it in my previous videos.
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But sometimes refunds are happen (even if you use Authorize).
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But sometimes refunds are happen even if you preauthorize your transactions and review them before capturing.
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There are 2 ways to refund a payment: from the Magento backend and from the Omise dashboard.
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In this video I will show you how to refund a payment from the Magento backend.
0:00:16
For the simplicity, the extension is set up to auto capture the payments for the returning customers.
0:00:19
We are placing a sample order.
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The order is placed, and the payment amount is captured from the customer’s bank card.
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The customer can see the order and its invoice in his account page.
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Let’s check the order in the Magento 2 backend.
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The order has the «Processing» status.
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An invoice has been created, and it has the «Paid» status.
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There are 2 transaction entries: for an initial charge API request, and for a 3D secure confirmation event.
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The initial charge API request.
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The 3D secure confirmation event.
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Let’s review the charge in the Omise backend.
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The charge is in the «Successful» state, it is captured.
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There are 2 ways to refund a payment (charge): from the Magento 2 backend and from the Omise dashboard.
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In this video I will show the first way.
The second way will be shown in the next video.
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To refund a payment from the Magento 2 backend, you need to open its invoice
and create a credit memo for it.
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You can adjust the refund amount (if needed).
Then press the «Refund» button.
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Then a credit memo is submitted, a «refund» API request is made to the Omise service.
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The order now has the «Closed» status.
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The invoice now has the «Refunded» status.
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There is a new transaction entry: for the refund API response.
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Let’s check the order in the customer’s frontend account.
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The «Refunds» tab has been added.
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Let’s check the charge in the Omise backend again.
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The charge now in the «Refunded» state.