CAPTIONS:
0:00:01
To preauthorize a payment and then manually capture or void it is much cheaper for you than to refund or, even more, to chargeback.
0:00:03
You can choose a frontend payment action: «Authorize» or «Capture» separately
for your new and returning customers.
0:00:07
Let’s place an order.
0:00:19
The payment is preauthorized.
0:00:21
Let’s review the order in the customer’s account.
0:00:25
The order has the «Processing» status.
We will void the payment later, and the order will be closed automatically.
0:00:27
The customer can see a masked information about the used bank card.
0:00:31
Let’s review the payment in the Spryng merchant interface.
0:00:38
The transaction (payment) has the «Authorized» status.
0:00:51
Let’s review the order in the Magento 2 backend.
0:01:01
The order has the «Processing» status.
We will void the payment later, and the order will be closed automatically.
0:01:03
A Magento administrator can see an extended information about the payment and the used bank card.
0:01:07
The «Transactions» tab contains a record about the preauthorization API request.
0:01:16
To void a preauthorized payment from the Magento side, just press the «Void» button on the backend order screen.
0:01:23
The payment is voided. You do not to have to pay any transaction fee for a voiding (in contrast to refunds and especially chargebacks).
0:01:26
The order now has the «Closed» status.
0:01:30
The voiding API request and response are recorded on the «Transactions» tab.
0:01:39
Let’s review the payment in the Spryng merchant interface again.
0:01:42
The transaction (payment) has changed its status to «Authorization Voided».
0:01:51
Let’s check the order in the customer’s account again.
0:01:55
The customer can see that the order is closed.