[Kassa Compleet] My customer wants to exchange or return a purchase. How can I return the money?

Does a customer want to exchange or return an article?
You can refund the amount for this to the customer in the Kassa Compleet portal.
This is called a refund transaction.
This can concern the full amount, or part of it.
The refund will be deducted from the payout of your turnover on your Business Account.
You can make a refund from the Kassa Compleet portal.