If a payment is refused and you want to have more information you can go to the Operations menu, select “View Transactions”, enter the payid and/or the date of the payment and/or the cardnumber and click on “Show List”. Then you click on the payment ID of the transaction you are interested in. On the next page you will see the “Virtual Ticket” that was sent by your acquirer.
If there is no information in the “Virtual Ticket”, you can check the NC ST/ER message shown on the same page.
If the information you find does not help you, please contact your acquirer’s Helpdesk to get more information on why exactly the payment was refused.