Requesting an authorisation implies checking the validity of a credit card and the amount of money available on it. Each acquirer can then reserve the specific amount of money requested on the cardholder’s card for a predefined period of time and for a specific merchant.
If the authorisation has not been followed by a payment request (also called data capture) within the predefined timeframe, the authorisation will be displayed in red, meaning it has expired. The guarantee for the merchant - that the money is still available for him - no longer exists.
Two options are then available:
- Use the PostFinance back-office to repeat an authorisation, requesting the acquirer to reserve the money for you once again (it is possible that the cardholder has used his card in the meantime and that there are no longer sufficient funds for you to be paid).
Go to “Operations” → “View Transactions”, then select the required date and Payment reference and click on “Show list”. Click on the PostFinance “PayID” then click on the button “Redo authorisation” at the bottom of the page (if not immediately available click on “Advanced”). - Confirm the payment anyway, knowing that the payment may be refused (e.g.: in the event of insufficient funds).