The RefundReason request parameter is specified in the «API Integration Guide(Nov 2017)» → «API Reference» → «Request Message» documentation section:
| Parameter Name | Type | Mandatory | Description | 
|---|---|---|---|
| RefundReason | Alpha | O | The reason for the refund 1 – Product damaged 2 – Customer cancelled 3 – Customer returned 4 – Customer dissatisfied with product 5 – Customer dissatisfied with service | 
