After having changed the server, the orders that are not confirmed because of some issue on the 3D secure code (for example, secure code not provided) go first in Processing status and then, after a few hours, in Cancelled status.
Before moving the site to the new hosting service, the orders with problems with 3D secure were not considered (i.e. they were not present in the context of the orders grid).
We would need the system to work like this last option. Could you kindly let us know what we have to do to revert its behavior back?
Thanks and best regards.