Getting a "Sorry, the payment attempt is failed." message

(Derick Ng) #1

Hi, not sure why customers are seeing the message “Sorry, the payment attempt is failed.” when it was all fine a day ago.

Is there a place to check the transaction logs?

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(Dmitry Fedyuk) #2

What is your website’s URL?

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(Derick Ng) #3

https://www.wizworkwear.com/

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(Dmitry Fedyuk) #4

Check the var/log folder.
Also, I can fix the issue myself for $150.

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(Derick Ng) #5

Sure let me know how to engage your help. Thanks.

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(Dmitry Fedyuk) #6

You can pay it via PayPal (admin@mage2.pro) or hire me via Upwork: see the link at the website’s header.
I will need SSH access to the website’s server for the work.

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(Derick Ng) #7

Done thanks!

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(Dmitry Fedyuk) #8

Fixed:

01

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