CAPTIONS
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You can try to avoid the refund fee by using the «Authorize» payment action instead of «Capture»: see it in my previous videos.
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But sometimes refunds are happen even if you preauthorize your transactions and carefully review them before capturing.
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In this video I will show you how to make a partial refund and multiple refunds from the Magento side.
0:00:07
You can do it from the Paymill side too: it will be shown in the next videos.
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For the simplicity, the extension is set up for this video to auto-capture the payments (without the preauthorization stage).
0:00:10
So, let’s place a test order with 3 products.
I will then refund them later.
0:00:21
The extension allows the customer to reuse his previously used bank card without re-entering its data again.
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The order is placed, and the payment is captured.
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Let’s review the order in the customer’s account.
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The customer can see a masked information about the used bank card.
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As the payment is captured, an invoice has been created.
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Let’s review the order in the Magento 2 backend.
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The invoice has the «Paid» status.
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The «Transactions» tab contains a record about the capturing API request and response.
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Let’s review the payment in the Paymill merchant account.
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The transaction (payment) has the «Complete» status.
0:01:27
There are 2 ways to refund a payment: from the Magento side and from the Paymill side.
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In this video I will show you the first way.
The second way will be shown later in the next videos.
0:01:33
To refund a payment from the Magento backend, you need to open its invoice and create a credit memo for it.
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You can choose the items you want to refund.
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I will refund a single item.
So it will be a partial refund.
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You can also refund the shipping cost.
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Then you can adjust the total refund amount using the «Adjustment Refund» (to refund more) and «Adjustment Fee» (to refund less) fields.
0:02:03
Then you press the «Refund» button, an API request is made to Paymill.
Also, Magento updates all the sales documents.
0:02:07
The refund is made. Let’s check the order.
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A credit memo document has been created.
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Let’s check the payment in the Paymill merchant account again.
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As you can see, the payment is partially refunded.
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Let’s check the order in the customer’s account again.
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The «Items Ordered» tab lists all the items, and it marks the refunded ones.
0:02:58
The «Refunds» tab has been added.
It lists the refunded items.
0:03:17
Let’s make another refund.
0:03:35
The «Items to Refund» table shows only the eligible to refund items.
It does not show the already refunded items.
0:03:39
I will make another partial refund.
0:03:58
The refund is made. Let’s check the order.
0:04:17
Let’s check the payment in the Paymill merchant account again.
0:04:33
Let’s check the order in the customer’s account again.