Transactions that are newly registered in Kassa Compleet are normally given the status New.
A transaction with a New status has no financial consequences yet.
- A sale transaction is registered with the status New when your customer picks a payment option provided in your webshop and comes to the payment page. If you customer does not pay, the transaction still shows up as New in the Kassa Compleet portal;
- A refund is registered as New if you submit it (when you click on the Refund button);
- A chargeback is registered as New as soon as this is known within Kassa Compleet;
- A correction is given the status New as soon as this is entered by an ING employee.