A chargeback is a dispute concerning a credit or debit card payment from your customer, in which the customer claims back the amount paid through his bank.
When this occurs, we initiate an investigation. You receive an email in which we ask for evidence to indicate that the transaction is correct.
The chargeback amount is deducted from your following payout.
If we do not receive the information requested from you within sixteen days, we continue to withhold the chargeback amount.
If the information you provide forms sufficient evident, we transfer this amount back to you.
You can review this in the Kassa Compleet portal.