Is it normal that AlphaCommerceHub treats a bracket in a payment description or in a product name as a critical error, and rejects the whole payment?

Extensions AlphaCommerceHub
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Maybe it would better to strip the unallowed characters from payment descriptions and product names on the AlphaCommerceHub side and proceed with the payment?

A customer wants to pay, and I do not understand why does AlphaCommerceHub stop him and loss the money just because of a bracket which can be simply stripped.

I have integrated 18 payment service providers with Magento 2, and only one of them behave in such way (2Checkout), and they really loss a lot of money for themselves and their merchants.

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See also:

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I have got a response from AlphaCommerceHub:

What I am going to do is to request a change to allow additional characters in this field, the typical punctuation characters etc and including brackets. However I don’t know when we can make that change.

I think we would still prefer to have some characters that are not permitted. If we have a master set of allowed chars and some are not allowed against a particular payment processor we could look to strip/replace on the individual API